Frequently Asked Questions
Everything you need to know about our zero-waste denim and shipping policies.
What makes ELV Denim sustainable?
We follow a zero-waste philosophy by sourcing vintage denim that would otherwise end up in landfills. Each piece is handcrafted in East London using local artisans to minimize our carbon footprint.
How do I find my perfect size?
Since we work with vintage fabrics, sizing can vary slightly. We recommend checking our detailed size guide on each product page or contacting our fit experts for personalized advice.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to initiate the process.
Why does my garment look different from the photo?
Every ELV Denim piece is unique. Because we use upcycled vintage materials, variations in wash, fading, and texture are intentional features that make your item one-of-a-kind.
How should I care for my upcycled denim?
To preserve the life of your garment and the environment, we recommend washing sparingly. Spot clean when possible, or wash inside out on a cold, gentle cycle and air dry.